Privacy & safety

Health questions and urgent concerns

When to contact a care professional or emergency service instead of waiting for leni.

The leni team can explain how the product works and help you find general information. They cannot assess symptoms or give personal medical advice.

They cannot diagnose a condition, recommend treatment, change medication, or tell you that a symptom is safe.

If the concern may be urgent

If you or someone else may be in immediate danger, contact your local emergency services or go to the nearest emergency department now. Do not wait for a reply from leni or customer support.

If you may act on thoughts of harming yourself or someone else, contact local emergency or crisis services now. If it is safe to do so, stay with someone you trust while you get help.

leni and leni customer support are not emergency services and are not monitored as emergency services.

Still need help?

Contact the leni team for product, account, billing, privacy, or technical support.

Contact the leni team
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