Help centre
How can we help?
Quick answers
Start with a common question.
Start a new chat or find an old one
Open a fresh conversation or return to one you had earlier.
Read answer 02Sign in or reset your password
Reset your password and troubleshoot common sign-in problems.
Read answer 03Health questions and urgent concerns
When to contact a care professional or emergency service instead of waiting for leni.
Read answer 04Manage membership and billing
View your plan, cancel or resume membership, and get help with a payment.
Read answer 05Send a photo or file
How to attach a photo or document to your chat.
Read answer 06Manage your privacy and data choices
What leni saves, the choices in your profile, and how to make a privacy request.
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What do you need help with?
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Learn what leni can help with and when you need another kind of care.
Account & membership
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Using leni
Chats, voice, files, notes, and your profile settings.
Troubleshooting
Fix problems with chat, history, files, voice, or your connection.
Privacy & safety
Understand your choices and know where to turn for urgent help.
Get human help
Contact us about your account, billing, privacy, or a technical problem.
Human support
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Send the leni team a short message. Please do not include passwords, payment details, or detailed medical information.