Check the file first
- Make sure the file is smaller than 50 MB.
- Use a common photo, image, PDF, text, CSV, RTF, Word, Excel, or PowerPoint file.
- Confirm that the file opens normally on your device and is not empty.
- Sign in again if leni says your session expired.
Try the upload again
- If the attachment shows Try again, select it once after checking your connection.
- If you chose the wrong file, select Remove and choose another.
- Wait until the attachment says it is ready before sending your message.
- If a large file keeps failing, save a smaller copy and try that instead.