Troubleshooting

Chat is not loading or a message failed

What to do when a response is stuck or your message will not send.

If leni is still responding

  • Wait a moment to see whether the response continues.
  • Use Stop if you want to end the current response.
  • Check your connection before sending another message.

If you see an error

  • Keep a copy of any text you do not want to lose.
  • Refresh the page.
  • Open History and return to the conversation if it is available.
  • Try sending the message again after your connection is stable.
  • Start a new chat if the earlier conversation cannot be reopened.

Do not send the same message repeatedly while a response is still processing. If the issue keeps happening, contact the leni team with the exact error and approximate time.

Still need help?

Contact the leni team for product, account, billing, privacy, or technical support.

Contact the leni team
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