Try these steps
- Open History on mobile, or select Chat in the desktop navigation.
- Select Refresh in the history list.
- Confirm that you are signed in with the same email you used for the earlier conversation.
- Refresh the page and sign in again if your session may have expired.
- Choose the conversation again after the history list finishes loading.
A new chat may not appear in history until you have sent its first message. Starting another new chat does not delete older conversations.
If a conversation still cannot be opened, contact the leni team with the approximate date and the first few non-sensitive words you remember. Do not copy private health content into a support request.