Troubleshooting

Voice input or microphone is not working

What to try when leni cannot access your microphone or turn your recording into text.

If the microphone will not start

  • Check that microphone access is allowed for lenihealth.com in your browser settings.
  • Confirm that the correct microphone is selected in your browser or device.
  • Close another app that may be using the microphone.
  • Refresh leni and try again.
  • Try a current version of another browser if voice input is not supported.

If leni cannot turn your recording into text

  • Move somewhere quieter and speak close enough to the microphone.
  • Record a shorter message and try again.
  • Check your internet connection before stopping the recording.
  • Type your message instead if voice transcription is temporarily unavailable.

You can always review and edit the transcript before it becomes your chat message.

Still need help?

Contact the leni team for product, account, billing, privacy, or technical support.

Contact the leni team
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